Payment and Cancellation Policy

Payment is due upon completion of services unless otherwise agreed upon. Cancellations require a minimum of 24 hours’ notice. Failure to provide this notice may result in a cancellation fee. By booking our services, you agree to adhere to this policy, which ensures that we can provide the best service possible to all our clients. Thank you for understanding, and we look forward to serving you.

Liability and Insurance Statement

Serena's Cleaning is fully insured. We maintain all necessary insurance coverage to protect our clients and our team members during service appointments. We take every precaution to ensure safe practices. However, in the unlikely event of any damage or loss, liability is limited to the total amount paid for services.